Privacy Policy

We are committed to being transparent about how we collect and process your personal information:

We want you to have the information needed to make informed decisions about how your Personal Data is used and processed. To support this, we use a range of methods to keep you informed about Personal Data practices.
Where specific details are relevant to you, we will provide them at the appropriate time.
If you have questions or require clarification on any legally imposed limitations, we're happy to help. You can reach us by email at: info@meritancing.com

Your personal data will only be used for the purposes set out in this Policy.

We process your personal data for a range of purposes: to provide the website and connect you with third-party trading platforms (the "Services"); to improve the site; to protect our rights and interests; to maintain and deliver the Services; to meet regulatory and legal obligations; and to carry out administrative and business activities that support the use of the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights in relation to your Personal Data:

To exercise your rights, contact us at any time. You may request access to your personal data, ask us to correct or delete it, restrict how we use it, or have it transferred to you or a third party. We will act on your request accordingly.

Protect Your Personal Data:

While we cannot guarantee the absolute security of your personal data, we are committed to employing a range of methods and measures to protect it.
This Privacy and Security Policy is complete.

1. The Scope?

This Policy describes the types of personal data the Company collects about natural persons, and how that data is processed, shared with third parties, and secured. This Policy applies to information relating to an identified or identifiable natural person. A person is considered identifiable if they can be recognised directly, or through a combination of information the Company holds or can reasonably access. For the purposes of this Policy, "processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage. Our services are intended for users aged 18 and above. We do not knowingly collect personal data from, or permit access to our services by, anyone under the age of 18. If we become aware that personal data belonging to a person under 18 has been collected, we will delete it promptly.

2. What Personal Data Do We Hold About You?

When you access our Services, service channels, or website, we collect personal data. This may occur directly — when you provide it to us — or indirectly, through analysis of how you use our Services or from information shared by our third-party partners.

You are not required to share personal information with us. However, withholding certain information may limit our ability to provide our Services or grant you access to the website.

Providing personal data is optional. However, withholding it may prevent us from delivering the Services or restrict your access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity logs, traffic data (such as your IP address, access dates and times), language settings, software crash logs, browser type, and device information. This data is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information provided to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data We process your personal data only where we have a lawful basis to do so. The specific legal basis depends on the type of personal data involved and the context in which it is collected. In general, we collect personal data only where: — you have given consent; — processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract; — processing is necessary to comply with a legal obligation; or — processing serves our legitimate interests, provided those interests are not overridden by your rights and interests. Where we rely on your consent as the legal basis, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out before that point. Where we rely on legitimate interests, those interests include operating and improving our platform, preventing fraud, ensuring network and information security, and communicating with you about our services. If you do not provide personal data we request, we may be unable to deliver our services or grant you access to the website. Where this is the case, we will inform you at the time of collection.

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer support, and marketing. These service providers are granted access to your personal data only to the extent necessary to perform their functions and are contractually prohibited from disclosing or using it for any other purpose. Business Transfers: If we are involved in a merger, acquisition, asset sale, or similar transaction, your personal data may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy. Legal Obligations: We may disclose your personal data where required by law, court order, or government authority, or where disclosure is necessary to protect our legal rights, enforce our terms, or respond to a claim that any content violates the rights of a third party. With Your Consent: We may share your personal data with other third parties when you have given explicit consent for us to do so. Where we transfer your personal data to third parties outside Singapore, we take reasonable steps to ensure that such transfers comply with applicable data protection requirements and that your personal data receives an equivalent level of protection.

We may share your Personal Data with third-party service providers that support our operations, including hosting and storage providers, as well as platforms that analyse user experience data. At your request, we may also transfer specific Personal Data to third-party trading platforms. In such cases, your Personal Data will be subject to the privacy policies of those platforms. Your data may be shared with more than one trading platform. We may share Personal Data with affiliated entities or business partners where doing so enables us to develop and improve the products and services we offer. Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other competent authorities. We may also share your Personal Data with prospective investors, acquirers, or lenders — whether in relation to the Company or any entity within our group — in connection with a transaction, including any transfer or sale of assets, merger, restructuring, consolidation, or insolvency event involving the Company or any group entity.

7. Cookies and Third-Party Services We use cookies and third-party services on our website. Some of these services may collect data about your browsing behaviour, device, and location. By continuing to use our website, you consent to this data collection in accordance with our Privacy Policy. Third-party providers we use may include analytics tools, advertising platforms, and support services. Each third party operates under its own privacy policy and data practices, which we encourage you to review independently. You can manage or disable cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some features on our website. We do not sell your personal data to third parties. Where third-party services process your personal data on our behalf, we take reasonable steps to ensure they maintain appropriate data protection standards.

We may engage third-party services, such as advertising providers and analytics companies, on our website. These companies may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit the website. They collect information about your preferences and browsing behaviour to improve your experience, remember your settings, and tailor the products and services shown to you. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies — temporary files downloaded to your device that expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to navigate the site more seamlessly.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, or orders.
We share your information with third-party trading platforms for 12 months. With your consent, we will continue sharing your data for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Data to a Third-Party Country or International Organisation Where we transfer your personal data outside Singapore to a third-party country or international organisation, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable law. Such transfers will only occur where permitted and where the receiving party provides an adequate level of data protection. We may transfer your personal data internationally where necessary to deliver our services, fulfil a contract with you, or where we have obtained your consent. In all cases, we take reasonable steps to ensure your data remains protected to a standard consistent with our obligations under Singapore's data protection framework. If you require further information about the safeguards applied to international transfers of your personal data, please contact us.

10. Security of Personal Data We implement technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no system can guarantee absolute security, we maintain safeguards appropriate to the nature of the data we process. Access to your personal data is restricted to personnel and authorised third parties who require it to perform their functions. All such parties are bound by confidentiality obligations. Where we engage third-party service providers to process personal data on our behalf, we take reasonable steps to ensure they apply equivalent security standards. In the event of a personal data breach that is likely to result in risk to your rights or interests, we will take prompt action in accordance with our obligations and notify the relevant parties as required. You are responsible for keeping your account credentials confidential. Do not share your password or authentication details with anyone. If you suspect unauthorised access to your account, contact us immediately. No data transmission over the internet is entirely secure. Any transmission of personal data to us is at your own risk. Once we receive your data, we apply the measures described above to protect it.

We have implemented appropriate organisational and technical measures to protect personal data, including against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that personal data will remain secure at all times, nor can we accept liability for any indirect, incidental, or consequential damages arising from the use or disclosure of personal data. This includes personal data exposed due to transmission errors, unauthorised third-party access, or other causes beyond our control. Where required by legal or regulatory obligations outside our control, we may be required to disclose personal data to third parties, including public authorities. In such cases, we have no control over the security measures applied by those third parties. No method of transmitting data over the internet is entirely secure. We cannot guarantee the security of personal data you transmit to us online.

11. Links to Third-Party Websites

Our website may contain links to third-party websites and applications. These are not operated or supervised by the Company, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through such sites or applications. Before accessing or using any third-party website or application, we recommend reading its privacy policy. We also advise caution when sharing any Personal Data with third parties.

12. Modifications to this Policy We may update this Policy from time to time. When we do, the revised version will be published on our website with an updated effective date. We encourage you to review this Policy periodically to stay informed of any changes. Your continued use of our services after a revised Policy has been posted constitutes your acceptance of those changes.

Before visiting any third-party website or app, read their privacy policy carefully. Only share your personal data with them after doing so.

13. Your rights with respect to your personal information Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you. These rights may include: The right to access the personal information we hold about you and to request a copy of it. The right to request correction of any inaccurate or incomplete personal information. The right to request deletion of your personal information, subject to certain legal exceptions. The right to object to or request restriction of how we process your personal information. The right to data portability, where we are required to provide your personal information in a structured, commonly used, machine-readable format. The right to withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal. The right to lodge a complaint with a relevant data protection authority if you believe your rights have been violated. To exercise any of these rights, please contact us using the details provided in this policy. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request. Please note that some rights are not absolute and may be limited where we have a legal obligation to retain your data, or where your request conflicts with our legitimate business or legal interests. In such cases, we will inform you of the basis for our decision.

You have the right to request that we verify the accuracy of Personal Data held about you, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also request restrictions on the scope or type of processing applied to your Personal Data.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you have provided to us. To exercise any of these rights, please submit your request by email to the address below.
Access rights
The Company can verify the accuracy of Personal Data being processed about you. Where Personal Data is being processed, you may request access to it.
The Company will provide an electronic copy of the Personal Data currently being processed. A reasonable fee may be charged for additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not conflict with the rights and freedoms of others. Where a request would be detrimental to another person's rights or freedoms, the Company may decline or limit its response.
Right to rectification
The Company will correct inaccurate Personal Data upon request. You may also request that incomplete Personal Data concerning you be completed, taking into account the purposes for which it is processed.
Right to erasure
This right applies where: (a) the Personal Data is no longer necessary for the purposes for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds relating to your specific situation, to processing of Personal Data about you that is based on legitimate interests pursued by us or a third party; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal claims, or to protect the rights of another natural person, or where there is a substantial public interest under European Union or Member State law.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company in a structured, commonly used format.
You may also request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising this right does not affect your right to erasure, and it must not adversely affect the rights or freedoms of others.
Right to object
You have the right, at any time, to object to processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where we cannot demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, or where it is not necessary for the establishment, exercise, or defence of legal claims, we will cease processing.
You have the right to object at any time to the processing of Personal Data concerning you for direct marketing purposes.
Right to withdraw consent
You may withdraw your consent for us to process your Personal Data at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.
You have the right to lodge a complaint with a supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit the rights described in this section 13 as they apply to Personal Data concerning you.
We will respond to requests made under section 13 within one month of receipt. Where necessary, and depending on the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension and the reasons for it within one month of receiving your request.
Subject to the provisions of section 13, information provided in response to your rights will be supplied free of charge. Where requests are unfounded or excessive, particularly where they are repetitive, we may charge a reasonable administrative fee or decline to act.
Where we have reasonable doubt as to the identity of the person submitting a request, we may ask for additional information to verify identity before proceeding.